Delivery and Shipping
We provide FREE DELIVERY anywhere in Australia, through Australian Post network.
Please ensure you enter the correct delivery address as parcels which are returned to us as undeliverable will incur a re-dispatch fee.
Your parcel will be delivered by Australia Post or another courier service we may elect to use from time to time, during normal business hours. Upon delivery, the goods must be signed for. If a signature cannot be obtained at the time of delivery, a card will be left informing you of how to collect your parcel during normal business hours. Parcels will be held by each of the delivery services for their maximum hold time. However, should you not respond to their respective calling cards and the parcel is returned to us as unclaimed, further freight charges will be payable by you for re-dispatch.
Besides our best efforts to provide you hassle free internet, phone, and mail orders, there might be times when accidents and errors happen. Notification of faulty, damaged, incorrect or missing products must be received by our Customer Service Department within 48 hours of your parcel being signed for. Should your parcel contain a damaged or faulty item, pens.com.au will provide instructions on how to return goods in an appropriate manner.
At present, estimated dispatch time is 7 to 14 business days.