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Delivery and Shipping Rates
Please ensure you enter the correct delivery address as parcels which are returned to us as undeliverable will incur a re-dispatch fee. Freight charges paid for the original dispatch are not refundable.
Your parcel will be delivered by Australia Post’s eParcel service, during normal business hours. Upon delivery, the goods must be signed for. If a signature cannot be obtained at the time of delivery, a card will be left informing you of how to collect your parcel during normal business hours. Parcels will be held by each of the delivery services for their maximum hold time. However, should you not respond to their respective calling cards and the parcel is returned to us as unclaimed, further freight charges will be payable for re-dispatch. Freight charges paid for the original dispatch are not refundable.
Even though at Pens.com.au, we take pride in the care we take with packing all of our internet, phone and mail orders, sometimes, accidents or errors happen. Notification of faulty, damaged, incorrect or missing products must be received by our Customer Service Department within 48 hours of your parcel being signed for. Should your parcel contain a damaged or faulty item, Pens.com.au will provide instructions on how to return goods in an appropriate manner. The following charges are a guide for Standard Rate Delivery:
At present, estimated dispatch time is 7 to 14 business days.
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Order Amount |
New South Wales |
VIC, QLD |
SA, TAS, WA, NT |
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$1 - $200 |
$10 |
$15 |
$19 |
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$200.01 - $400 |
$20 |
$25 |
$29 |
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$400.01 - $600 |
$29 |
$35 |
$39 |
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$600.01 - $1000 |
$35 |
$40 |
$49 |
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$1000+ |
$39 |
$45 |
$59 |
NSW - New South Wales, VIC - Victoria, QLD - Queensland, SA -
South Australia, TAS - Tasmania, WA - Western Australia, NT - Northern
Territory
Prices exclude GST
Return Policy
Pens.com.au Guarantee All merchandise sold by Pens.com.au is unconditionally guaranteed to be free from defects of material and workmanship. Any merchandise found to be defective will be replaced by Pens.com.au . Pens.com.au makes no other warranties, expressed or implied.
Notification of faulty or damaged products must be received by our Customer Service Department within 48 hours of your parcel being signed for. Under these circumstances, Pens.com.au will provide instructions on how to return goods in an appropriate manner.
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(Prices are in Australian Dollars)
